Turn orders into workable processes.
When your shop, ERP and warehouse work together, your team spends less time re-entering information and chasing updates. We develop the connections and workflows between them. Even a missing delivery address or a partial return gets a traceable route through the systems involved.
The order is only the beginning.
An illustration of how the systems work together.
An order passes through several stages before goods reach the customer. Stock and status change along the way, sometimes quantities or payment information too. With your team, we examine where information is missing, entered twice or only correctly assigned through personal experience.
From there, we define which system owns each piece of information and how changes are passed on. This does not automatically require replacing your existing ERP. The real work often sits between systems. We develop the appropriate connection and make handling exceptions part of the process as well.
Give every piece of data a clear owner
Together, we establish the authoritative system for products, stock and orders. We then design the exchange between the shop, ERP and other participants. We account for when stock is reserved and what cancellations trigger. Conflicting changes need an agreed rule so they do not silently overwrite data.
Interfaces also need to handle repeated messages. We give transactions unique identifiers and design processing so that retries do not trigger duplicate downstream actions. If a destination system is temporarily unavailable, affected transactions wait for a controlled retry. Your team sees what arrived and what is waiting.
Keep warehouse work and returns connected
In the warehouse, the question is whether the next task can be completed with the information available. We shape handovers to picking and shipping around your operation. Dispatch updates flow back to the systems that need them so that order status does not depend on an additional manual notification.
Returns involve distinct stages: receipt, inspection and a decision about what happens to the goods. These stages need to match stock changes and subsequent commercial processes. We design the handovers so that partial quantities and unresolved cases remain traceable until the responsible person has dealt with them.
Handle more orders and keep exceptions manageable
Automation becomes cost-efficient when it actually reduces recurring processing effort. We therefore consider how often a task occurs and how much time your team spends on it. Together, we decide which handovers to improve first and which rare exceptions can reasonably remain manual for the time being.
For operation, we make waiting and failed transactions visible. Retries follow clear rules, while business conflicts go to the right person. Before handover, we test typical workflows and peak loads. Afterwards, our support is available around the clock with short response times.
Example
Keeping orders moving through a disruption
Orders are copied manually from the shop into the ERP. Higher volumes create a backlog. During an outage, the team collects orders in a separate file and later checks which ones have already been entered.
An interface transfers orders with unique identifiers and records their processing. Transactions that cannot currently be delivered wait for a controlled retry. Missing details or conflicting data are presented with the context needed for someone to resolve them.
Repeated data entry can be removed, and backlogs become visible. The team focuses on cases that need a decision. Whether the process achieves the required throughput is tested against the actual order profile and the work involved in catching up after an interruption.
Before we begin.
Can you connect our existing shop?
We examine the available interfaces and the data your process needs. That determines how a connection can be implemented. Existing extensions are considered, with custom development used where a specific gap remains.
What happens when two systems report different stock levels?
We define where the authoritative stock level is maintained and how reservations or corrections are handled. Conflicts need an agreed rule. Unclear cases are made visible for review rather than being overwritten with an arbitrary value without checking.
Does every exception need to be automated?
No. Rare transactions or cases requiring judgement can have a clear manual processing route. What matters is that your team can recognise them and has the information it needs. The scope and order of automation depend on value, effort and frequency.
Where does an order get stuck today?
Walk us through a typical order and the manual steps between systems. That often gives us a clear starting point for the first improvement.